Originally Posted by
Shareholder
I've never done web check-in but was wondering if one booked a prepaid rate and had to cancel, i.e. no show, by checking in this way would you at least get stay credits and points? (Not expecting $ back on a prepaid.) Would you actually get a e-check out email if you never collected a keycard at the front desk?
I realize if this were indeed the case, we could all start doing Mattress Runs to various HPs in Denver to earn our points, free "every 2 stays" rooms, and stay credits for status!
Considering how specifically this is addressed in the
Web Check-in T&C's, I'm pretty sure Hyatt is pretty dead-set on abusing it this way:
You must visit the Hyatt Express Check-In Kiosk or the front desk on the scheduled date of arrival and physically occupy the assigned guest room. Failure to visit the Hyatt Express Check-In Kiosk or the front desk may result in your room being released as an early departure, and your payment card being charged one night's room accommodations. These stays are considered phantom stays. Phantom stays are not eligible for Hyatt Gold Passport points, credit toward tier status or participation in bonus points or other promotional offers. A phantom stay is described as a stay where a guest uses Hyatt Web Check-In or 1-800-CHECK-IN to check into a hotel but does not physically stay at the hotel.