Originally Posted by
CDKing
Way to Go Jetblue!!!!!!!!!!!
My coworker and husband were scheduled to go to Las Vegas over the weekend. On the way to the airport they received a call that the husbands mom had a stroke. They decided not to go on the trip. They emailed Jet Blue and explained the situation and were offered a complete refund to their CC on a nonrefundable fare. Hopefully it will post. Thats the last thing I ever expected from an airline.
How did they email JB? I sent them an email 2 days after the one you reported & received an automated response that they were overwhelmed & would reply within 2 weeks. Two weeks later I received a response saying that they had so many emails that they will not respond at all.
SO I'm wondering if there is some sort of "backdoor" email address that doesn't kick to their automated nonresponse?
Thanks