FlyerTalk Forums - View Single Post - Fast Track To Diamond
Thread: Fast Track To Diamond
View Single Post
Old Apr 5, 2010 | 10:02 pm
  #6  
100,000miler
10 Countries Visited
20 Countries Visited
30 Countries Visited
40 Countries Visited
 
Join Date: Jul 2000
Location: AC Million Miler & long time SE; StarwoodPlat for 10+ yrs & lifetime Gold; Hilton Honours Diamond; IC Ambassador; AMEX Plat;Avis Presidents Club; Airmiles GOLD; and just about everything else!
Programs: aeroplan & 25+year loyalty
Posts: 3,824
Originally Posted by trcress
I spent 35 mins on hold waiting for a supervisor. I was given the Gold challenge and wanted to get Diamond challenge instead. The supervisor named Andre was polite but resolute in not offering me this challenge. I explained that my brother spent 2 night at Hilton last year and was given this challenge. "Sorry". I asked if I could speak with his boss, "there is no one else you can talk to". I explained that I would cancel my current reservations and not stay with them anymore. "Thats your choice" I was told. Not so, its your choice I explained.

Peace out Hilton. 2 years Diamond, 2 years Gold, NO MORE!
Another great example of HHs sh***y service to a loyal customer. Really the arrogance is so unjustified.
100,000miler is offline  
Reply