Join Date: Feb 2004
Location: Pasadena, Ca. USA
Programs: UA 1P, AA Plat, Hertz 5*, Avis First, SPG Plat, Hyatt Gold, Marriott Gold
Posts: 326
So if I understand you correctly, you went to all four lounges (3 RCC and Lufthansa club?). And in two of the three RCCs you received drink coupons and when you went to the last RCC you were denied the drink coupons. I understand the service inconstancies of the RCC can be frustrating, however, the spirit of the benefit is for two drink coupons at the international gate way city, you got what your were promised. Attempting to visit all the clubs was breaking the spirit of the benefit and if you think worthy of a post complaining about it more power to you. Its actions like this that UA will catch on to resulting in more "enhancements."