Maybe it is just me. I still don't see the problem of CX management tightening the policy. The "potential" problem is how it is communicated, negotiated, and carried out.
Cutting cost is common across ALL airlines. The glamorous days of flying were long gone. The cost-cutting pressure the crews face is the same across the ENTIRE industry. Example, FAs around the world have been getting paid from the moment the door is closed till the engine is shutted. CX is NO exception. Why would people make a scene of it? Remember - all contracts are agreed to, or anyone one can walk out of the job or get eliminated anyhow. They are at will.
Again, as I previously commented already, I, as a CX long-haul pax several times a year, do NOT want to pay for a ticket price that covers those who swap all those hours away, stay home, and receive the minimum 70 hours of pay. Do I get to stay home and get that kind of pay? I hope so, too, but my clients will flat out walk away. I work overtime (as a service-oriented professional) and do NOT even get overtime! It was that way in the historic past does NOT mean it has to be the same way in the future when LCCs are happily taking CX's pax away everyday and charging a lower ticket price that cover ONLY those who work the flights.
There are MANY points in the last several posts that are debatable. I am quite surprised many have been silent thus far.
Last edited by buschoi; Apr 3, 2010 at 10:17 am