Let me say, I do have sympathy for the FAs overall.

But it doesn't make sense to revisit something that was in place 13 years ago - the world was a different place then. Indeed, 13 years ago, Hong Kong was still under British rule - how about we also go back to that?

So, the most productive thing is to see where things are now, and move forward, based on current circumstances.

What are your recommendations that cut costs/increase profits for CX, and also allows FAs more flexibility?