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Thread: First Remarkable DM experience
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Old Apr 1, 2010 | 10:34 am
  #27  
Global_Hi_Flyer
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Join Date: Aug 2006
Location: DCA / WAS
Programs: DL 2+ million/PM, YX, Marriott Plt, *wood gold, HHonors, CO Plt, UA, AA EXP, WN, AGR
Posts: 9,386
Excellent.

I had similar excellent service on a service disruption 18 or so monthes ago (as a PM) - flight canceled, I could make the earlier connection DCA-ATL (to make an intl flight) but only if I left RIGHT NOW and didn't have issues at the airport. SMS said to "run" and she would take care of it and call me back.

Not only did she do that, and recover great seats in BE cabin, she had the boarding passes waiting for me (used my OLCI passes for the earlier flights to get through security).

Glad to hear that kind of service still exists.... it's the kind of stuff that makes me want to stay with DL rather than drop completely and go elsewhere.
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