Originally Posted by
Shareholder
All bookings made prior to 3/19 were automatically recu'd for UDU. I thought one needed to call in to "activate" UDU but was told by an agent this was not the case, and when I checked my bookings they all showed upgrades were pending, something they did not show a day or two after UDU was implemented.
Suspect there just were no more elites on the flight, thus F cabin still had open seats.
That certainly didn't happen with everyone.
Originally Posted by
F23Coupe
I don't think your plane change at IAD from MCO count as a domestic leg, hence why you weren't given the UDU.
Actually, if you read the FAQ answer, it does count as domestic.
Originally Posted by
seagar
Based upon the UAL UDU faq: Can I use Unlimited Domestic Upgrades when traveling with friends or family? Yes, we’ll automatically request Unlimited Domestic Upgrades for all elite members and up to one companion traveling on the same reservation. When upgrade space becomes available, requests will be prioritized by the Mileage Plus® elite member’s status, booking class purchased and by time of ticketing.
I booked two tickets, wife and I, six months ago and applied for upgrade at booking time, called before the flight to assure the e-500's were changed to UDU's and we were both on the same pnr as well as waitlisted together. Agent agreed all was proper. Surprise at the gate when the "board" said 3 seats available with me # 2 and my wife #8. I asked GA and she said that's the way it works...wow, great idea United, great change...not
It sounds like the system screwed up. Your wife should have qualified as a companion.