We booked Oceanview via FSPP. Upon our arrival, and due to the unique check-in process, we were not aware that our FSPP amenities had not been noted on our account, and we were not provided an upgrade. In any case, I was mildly dissatisfied with the obstructed view of the oceanview room and wanted to change.

I went to the front desk early on the second day and they did not show any reference to our FSPP status. I pointed out that we booked via protravel, and all protravel reservations should automatically be FSPP. Front desk called back office and all was cleared up. I was offered a prime oceanview, but opted to pay $50 more for an oceanfront. Was also offered a Deluxe Oceanview Suite for $1000 more. These were apparently the only rooms available besides the one we were in. Very high occupancy.