The cabanas for these suites are dedicated/reserved. There is large wooden sign which reads "Presidential Suite" which is placed on the cabana of choice for the guests (usually nearest the ocean and the service station).

Regarding nickel and diming: I felt that the fitness classes and ocean sports gear should be free, but other than these two issues I felt that the FS Hualalai was very good about not charging for incidentals. I scrutinize all bills closely but I've not had a single correction to a bill at the three times we've stayed at this property (and never at an FS). Once you checked the charges where they correct?

Comlimentary Amenities: For example they provide 15 and 30 spf by the pools, hourly free pool service including sample alcoholic smoothies, complimentary snorkel gear, unlimited use of the business computers and 10 pages of free printing, a managers reception once a week with complimentary cocktails and appetizers, complimentary bath oils (you might have to ask for these), and excellent cultural classes, as well as a fitness ocean walk in the morning.

My only real reservation about returning to Hualalai, and I have had amazing vacation experiences at this property, is their inattention to room preference and upgrades based on availability. Even knowing that we prefer a lower floor, they put us in a higher floor for one night. Or, even when the hotel has relatively low occupancy and you can see availability on their website showing for every room category they don't provide an upgrade until you call your travel agent to ask why. The policy at this property from my experience was that they block off the room you are going to receive two or three days in advance and are very unlikely to move you, regardless of availability, unless you are willing to pay for an upgrade.

That said, the service was phenomenal. Nicole Eisen, manager of Pahu i'a, deserves special mention for her attention to detail, her ability to make every guest, every employee aware that that they are special. It wouldn't suprise me if we saw her in the future as an exceptional Four Seasons General Manager.

Jennifer M. at the Front desk sent a delicious chocolate lava cake to our room the first evening, she had noticed we loved this dessert on a prior recent stay. She also wrote a very thoughtful note to my parents which was greatly appreciated. This is going above and beyond, exemplifies the Four Seasons service.

We also had wonderful personal service from Brian, assitant manager at the Peachtree Grill and Nick, the amazing Chef at this new restaurant. Brian remembered me from the Four Seasons Palo Alto and greeted us by name/made certain we were well taken care. Nick teaches a great (free) homemade gnocchi class, requests only, which I highly recommend.

Thank you Trojanman for remind me of this amazing place. I want to return soon!
Aloha,

Goodmorning2U