PUCCI...
Yes, this was BA and no it was economy. I've never had the luxury of First Class however I don't think it matters what the class was. It was inconsiderate of the flight crew to behave like that and bully the guy. The man and his wife were elderly, which made it worse. Passengers were actually saying that making anymore fuss might cause them to land the plane. I really don't think it would have come anywhere near that happening but closest I've ever come to witnessing an 'air rage' incident. Certainly put me off BA bigtime although I still fly with them.