Welcome to the board William.
Glad to hear that everything went well with Aeroplan. Aeroplan agents are generally very helpfull and respectfull.
It's a real shame that all areas of AC don't equal the level of profesional service that Aeroplan agents strive for. If so AC would in my opinion be one of the top 5 airlines in the world for customer satisfaction. Unfortunatly complaints are rising against AC and 50% +/- are in the area of customer service!
I must also admit to a few comments I've made in the past regarding AC agents in general and am guilty of forgeting that Aeroplan has always given me great service!