Originally Posted by
cressers
Took both into my local tumi store earlier this year (dealer, not tumi branded store)- 26 had broken plastic around handle base, the 22" had broken switch mechanism...Store was in finland, they shipped them both to germany - cost to me, zero.
I am glad about your good experience. Based on all I have heard, the difference here appears to be not Tumi but customer service culture in Finland. You might have had very different experience in New Jersey.
Of course, a store XYZ might cover its own sales, but the advantage of companies like B&R and Red Oxx is that the manufacturer stands behind its products, regardless of where you bought it and where you are living now.