i have an 8yo 22" expandable, and a 26" which is 7 years old.
Took both into my local tumi store earlier this year (dealer, not tumi branded store)- 26 had broken plastic around handle base, the 22" had broken switch mechanism.
Store was in finland, they shipped them both to germany - cost to me, zero.
I recently bought a rimowa for the weight (fly ryanair as its convienient for my location) but I need/want a new roll on - it will be tumi.