Originally Posted by
wolf539
I filed a claim with Thai and they claim they will pay for repairs, or "fair replacement value". Should be interesting to see how it plays out...
This is probably more Thai Airways related (and I may start a thread over there), but they have now removed my report from their system and are refusing any compensation or repair. The fact that I have photos of the damage with their baggage tag still attached, and made the claim/report in the BKK airport immediately after discovering the damage means nothing to them.
The highlight of the last conversation was, "Well it's not like we lost your bag, you got it back and nothing was missing..." But I wasn't claiming it was lost, just damaged. "I'm sorry; thank you for making us aware of the issue." So even though I was on a full fare J ticket, you're offering no compensation or repair? "That's correct; goodbye." Click...