Originally Posted by
kaka
re 3) I think it's admin cost, and swapping brings some of them into OT (since CX needs to pay min 70 hrs even to those who work less than 70. (according to local papers)
If what the local newspaper says is accurate, I think this is a reasonable change but was executed poorly. The FAs simply don't feel respected and why roll this out right before the peak easter holidays...all these show poor management decisions on CX part.