If something happens to your luggage during your El Al flight (lost luggage, damaged, missing items...) contact EL AL in the following manner:

Submit your claim in writing to the nearest office. From the USA, submit your claim to the New York office. From Israel or from a country without an official EL AL office, submit your claim to EL AL's head office.

NY Office:
EL AL Israel Airlines, Ltd.
Baggage Claims Department
15 East 26th Street
New York, NY 10010

Fax: 212-852-0793
Email: [email protected]

Head Office:
EL AL Israel Airlines, Ltd.
Baggage Claims Department
PO Box 41
Ben Gurion Airport 70100
ISRAEL

Fax: 03-760-2255
Email: [email protected]

EL AL Worldwide Offices

Please note the following timeframes for submitting claims:

• Claims for missing items or damage to your baggage must be submitted in writing within seven days of receiving the baggage.
• Claims for delayed baggage must be submitted within twenty-one days of receiving the baggage.
• Claims for lost baggage should be made only after twenty-one days have elapsed.

EL AL Baggage Claims Form (download PDF file)

All claims must include copies of the following (please retain the originals until your claim has been settled):

• Flight ticket(s)
• Boarding pass(es)
• Baggage tag(s)
• Report filed at the airport (Property Irregularity Report and/or Damage Report)
• Applicable receipts

Also helpful to call:
Israel: 03-977-1111
USA: 800-223-6700

Hours: (in local time of office)
Sunday to Thursday: 7:00 AM – 12:00 AM (07:00-00:00)
Friday: 7:00 AM - 9:00 PM (07:00-21:00)
Saturday: 4:00 PM - 12:00 AM (16:00-00:00)

NOTE: IF YOU'RE IN ISRAEL AND WOULD LIKE TO CHECK THE STATUS OF YOUR LOST BAG, YOU CAN SEND A TEXT MESSAGE TO THE NUMBER "3525" WITH THE MESSAGE "BAG" AND YOUR LOSS REORT NUMBER. FOR EXAMPLE: IF YOUR LOSS REPORT NUMBER (GIVEN TO YOU BY EL AL AFTER SUBMITTING A CLAIM) IS XXXXX12345, THEN YOU WOULD TEXT "BAG XXXXX12345" TO "3525". THIS SERVICE IS AVAILABLE ON ALL MAJOR ISRAELI WIRELESS CARRIERS.