Hi,

I wanted to express my Dissatisfaction against the Customer Service for Jet Airways. I wanted some opinion from all Frequent Flyer's on Jet.

I made 5 reservations for me and my Friend from Del to CCU. I Canceled 2 Reservations on Feb 19, 2010 and Rest on Feb 23,2010.I got Refund for the Tickets Canceled on Feb 19,2010 within 3 Business Days but yet to get a Refund for the Tickets that i Canceled on Feb 23,2010.

I already spend many Hours Fixing this. As per Jet Airways, they already process the refund.The reservation was canceled Online ( as if i cancel it Over the Phone, i need to go to the Airport to Show / Swipe the Card ). I got a Refund Receipt. As per Jet Airways, they cannot track it.

I sent an email to [email protected] ( C.C to [email protected] ). I got a response after 2 days -

Refund has been Processed for Rs XXX.XX. Check with the Issuance Bank.

The amount mentioned is ONLY FOR 1 TICKET.The price of tickets are different, so this is not a Refund per ticket. They never provide with any Detail that WHAT THEY HAVE REFUNDED. THEY SAID TO WAIT FOR 7 MORE DAYS TO UPDATE THIS AMOUNT.

How about the other 2 Tickets?

I again call Jet Airways and they mentioned to sent an email to Reservation's so that they could track it.I already spend many days on Fixing this?

Who would be responsible for the Financial Charges??? Why should i Pay more to a Credit Card Company . I always pay my Whole dues. This time, i never pay the amount i am supposed to get a Refund of?

Should i ask the Credit Card Company to Dispute Charges? Is there any Number / Desk who could take care of this?

Would i be Compensated for the Charges i need to Pay or the Service i got?

Any help would be greatly Appreciated.

Thanks!!