Originally Posted by
MikeMpls
The strings at DL today are being pulled by the same group of beancounters that was responsible for the sLUT debacles in 2001-2004, and Jeff Robertson was one of them (people forget that he was a rev. mgmt. beancounter before Robby Borden was axed). Jeff is also the "billion dollar man" who sold out SkyMiles to Amex. Nine years later since the onslaught of the sLUT affairs and not much has really changed under the surface at Delta.
I'm pretty sure Jeff came in post-Robby Borden fiasco from McKinsey.
That being said, I don't disagree with the statement as a whole above. I'm sure most of the middle management (where a lot of the day to day decisions of a major company are made) are still there from the Leo days, and they're the ones that continue to make the beancounter-ish decisions. Now, it's leadership's job to change the direction of that culture, but I think the problems lie much deeper than just Jeff/Rev Mgmt leadership/etc. right now.