Dear aktchi

Since you are trying to tell me that we are "practicing and defending sleaze. " did you go to the website and study the prices there, the 2 different sets of prices, one being on the front page and another set being after you do a search inputting your dates of travel ? How can you say that what we are doing is so wrong ? You mentioned specific regulations for TA's so you must know we all have to meet those regulation and we cannot mislead with the advertising, that's why the price disclaimers are there for, explaining why the price might not be available, what are the restrictions on it. If people don't look there it is not our fault. And you know what, i feel perfectly fine as long as I know for sure that I am offering my customer the lowest price on the market and I always explain why we were unable to get the 700$ advertised. And saying the the#from# remark before the price is better is a very misguided double standardization.

About making customers happy, i have told you something that is real and not from a managers handbook, so don't even try to give me the AMAZON example where vendors are being rated for delivering the GOODS people payed for. Why dont TA's get rated for ISSUING the tickets people payed for ? The final product that a travel agent offers is much more complex than a process happening at an online store, and has more steps and will definitely have more issues along with that. I never said I want to wash out here I wanted to make some moments more understandable.