@LIH Prem - not fair!! I tried posting replies a number of times via my BB, but they weren't taking for some reason. I just haven't had access to a PC since I tried to do the recommended fixes

Thanks to everyone for their ideas. I did some additional clean-up while using the software recommended by magiciansampras and I am very relieved and happy to say, it looks like it worked just fine.

Thanks to LIH Prem, maybe it was naive but this entire time the failed install was showing up on my desktop, I never thought it was something that was common - my bad but glad to know I wasn't alone in that frustration

In response to other posts - roxio showed nowhere on my machine, not startup, not as software to be uninstalled, not in the registry, this was just a phantom process I couldn't corral

Thanks again and it looks like this one is solved!!