Dear Mr. COFlyerCLE:

Thank you for contacting Continental Airlines.

Thank you for your e-mail correspondence regarding your recent travel. I enjoyed reading your commendations.

One of Continental's primary goals is to have the highest standards of excellence exemplified through our service and employees. We are very proud of our employees who reflect true concern for accommodating the individual needs of our customers. In the service industry, nothing is more important than the impression we make with our customers.

It is unusual when people take time to write about something good, and I sincerely appreciate your thoughtfulness in doing so. Your comments will be shared with our employee and their supervisor. I am proud to have received your acknowledgement of this outstanding performance.

Thank you so much for choosing Continental Airlines.