Just tried to have an EEO applied to two reservations - one in Atlanta in March on a LNF rate and another in Chicago in April on a leisure rate (although I know there is a convention in the hotel that weekend) but the Platinum agent was unable to do so on either reservation. I've never had a problem in the past. Are these being severely limited? Curious that neither of them would work.
I will call back tomorrow and see if another agent can figure it out.