Originally Posted by
avidflyer
It would be nice if there were as many positive posts about SM and there are some, but it is human nature to spout off when you have a problem and not so much for the reverse. As long as the readers and posters here focus on the issue (or just ignore it if you are bored) and not the posters or what airline they used to fly, this discussion board will continue to be a valuable resource. Again, I think the vast majority of people here have got off the "Us/them" bandwagon. We should all call out the people who are making these comments on both sides and keep the momentum going in the right direction on this board. There are several posts today in another thread to that read something to the effect of "NW= Sucks". Where are the DL regulars to call out that behaviour? I will jump in and say something (and have) when somebody from the NW board slams DL for something I have not experienced. We need to take control of this...it is up to us to put a stop to the bickering and, frankly, lazy posts that accomplish nothing but bad vibes.
I applaud your good intentions! However, I think your focus and efforts should be less on issues with each other (or NW vs DL as you pointed out), but rather on how we as an influential and vocal group can apply pressure on DL executives to make some changes, let alone communicate with us. It's clear that (SMI aside) FlyerTalk is simply not a big priority for DL
at this point. (And let's remember that as much as we love SMI, he's a PR guy and DL has not dedicated a customer care or res person to FT.)
My guess is that more of the former NW folks are ready and willing to get loud and start a revolution, while more of the pre-merger DL folks are a more polite, and dare I say; complacent. (We can debate the details of why/how, but I think that's been done in many many threads.) What needs to happen is to start some vocal pressure on DL to engage us and give us some unflitered feedback.
Nothing is going to change related to your bolded statements until DL fixes their problems. It's sad they aren't using the collective wisdom of this amazing, concerned and willing group to help.