There is a slight possibility that this may be a technical/connectivity issue (on KQ's end), but, most likely, there is just no award availability for the dates/routes you are looking for...
[KVS Availability Tool 5.2.0/Diamond - Galileo: Availability/ETR/JP]
Code:
CAI Cairo Int'l EG [HECA]
NBO Nairobi Metro / Nairobi Jomo Kenyatta Int'l KE = NBO WIL [HKNA]
TUE 01 Jun 2010
Carrier Flight From Depart To Arrive A/C St Availability
--------- ------ ---- -------- ---- -------- --- -- ------------
KQ 321 CAI 00:25 NBO 06:45 73G 1 D4 W4
This makes sense...there doesnt appear to be availability on KQ before mid-May on any route. Or out of the 50 or so queries I did, Im having zero luck. With KQ, it seems more like theyve locked up inventory for some reason. Perhaps just for a certain time period...and I wonder if that means phone agents cant see it either!