Originally Posted by
Hhonor Gguard
The way I've presented it to my staff is that at the hotel level we are under significant pressure to deliver truly superior service and product. If the points are worth, say, half as much, then we need to work twice as hard to win you over. Who knows, maybe that was Hilton's plan along?
Yeah, right... I would not buy a used car from the
Gguard.. Did HH put you up to this charade? The point below represents how I feel about the OP's post:
Originally Posted by
azepine00
Let me put myself into hotel worker's shoes for a second:
Some big shots running the company pi$$ed off our guests to save a few dollars and now we have to work harder to make those guests feel better while making the same salary, same benefits (if not less, those big shots probably looked into saving money there too) and less in tips as loyal clients stopped staying with us. Yep, I feel already motivated... Where do i sign up for union membership?
There is no reason why you should have to work twice as hard. Who in the world advised HH to make things worse for their customers during one of the worst economic downturns ever? A bad idea that competitors (e.g., IGH) are using to lure loyal customers away from HH. Leave the points where they were and work at your normal pace.. That will help your bottom line more than the devaluation fiasco.