Originally Posted by
Hhonor Gguard
The way I've presented it to my staff is that at the hotel level we are under significant pressure to deliver truly superior service and product. If the points are worth, say, half as much, then we need to work twice as hard to win you over.
Let me put myself into hotel worker's shoes for a second:
Some big shots running the company pi$$ed off our guests to save a few dollars and now we have to work harder to make those guests feel better while making the same salary, same benefits (if not less, those big shots probably looked into saving money there too) and less in tips as loyal clients stopped staying with us. Yep, I feel already motivated... Where do i sign up for union membership?
