Originally Posted by
snapper6768
I read lots of post from people with "buyers remorse" on advanced purchase rooms.
While I am very sympathetic to your personal situation and sincerely hope you father recovers well, I do not see where this is the hotels problem.
The fact they are willing to even discuss refunding it and have asked for some documentation seems more than reasonable. They could easily just say no
The hotels offer these prices for one reason, to secure business on slow times. The price tag that comes with it is that it is non-refundable.
Stop and think how many bogus claims or people attempting to cancel they would have if they were not strict on this policy. People would always book the advanced purchase rate and feel they could cancel.
I agree with you. My personal experience is that the hotels are generally reasonable in order to keep the business. I make mistakes when I book these rates at times as I book 10-15 stays at a time and the past couple of times I've never had any problem with the hotel moving the dates for me. I must add that I frequent these properties so to them I'm a repeat customer and they also see my future reservations with them which is probably why they would rather not lose me and don't give me any hassle over this.
Beyond that, I think Hilton is being extremely reasonable to even agree to refund the stay.
So my question to the OP is what would
YOU think is reasonable for Hilton to ask in order to, as a courtesy, cancel a non-refundable stay with plenty warnings re: no changes/cancellations before booking?
Would you still find it as strange had it been a £600 stay, or you would have been happy to have been offered a way out?