Last week, tried MH online check-in and failed. Phoned call centre who for once, was prompt in picking up phone and did not redirect me to numerous other depts...

I was told that the check-in system is much more responsive to ticket number than other methods such as Enrich card or booking reference.... Managed to check in after advice from agent, but could not print out boarding pass (not first experience...)

I too had checked in online with other airlines previously without any problem. The MH IT dept, as I have said before, really need to have a major revamp before it can 'win back customer confidence'.

I concur with chowinlondon that Mr Khan's comment that " we have not received any complaints of such nature" could be due purely to skewed representation of the problem - ie complaints not even filed due to various local reasons and culture, and even if filed was not brought to top management's attention until it had brewed up to a storm in f.talk, since the official customer satisfaction channel is either too tardy or just offer sweet nothing promises. Recognizing one's failure, in this case, the lousy MH IT system, would be the first step in improving customer satisfaction. MH's simple-minded experiment and response sent chills down my spine that maybe MH is really beyond redemption/expectation.

On a lighter note, maybe Mr Chai made 3 bookings to his name just to pull MH's leg and to test the system