mario33

Dr Khan isn't longer with MH

jiejie

Malaysia Airlines has always been one of those companies I only book with in-person at an MH physical office, or through a travel agent where all the particulars can be confirmed in writing before the funds get handed over. Have never trusted their online tools.

Neiltoo

Having made a number of bookings online recently I can completely understand why one wouldn't trust their online tools

One booking,on which I was unable to get to the payment stage on the website, still shows as a current booking when I log in, only when I drill down does it say ticket not issued!

mario33

Any booking you attempt to make under you account will show up, irrespective of whether the ticket was issued or not.

While I would rather that only successful purchases show up in my account, the information shown is not incorrect ; eventhough the purchase was not finalised, there was a booking reference but ticket not issued due to failure to process payment.

Rpcfly

Ahhhhhh....the great MH website strikes again !!! I've got 4 bookings this month that have just vanished under my itineraries. Anyone else having issues ?

Neiltoo

After reading your post I checked mine and 3 flights booked for May have dissapeared

Edit: when I search by Pnr they do show up though!

Guy Betsy

So FT no longer has a MH representative?

seasons

Dear Malaysia Airline Team,


Refer to my previous email (7/10/13 around12.15pm), I have booked 2 tickets to Taiwan with booking reference number WGJ7D. In the process of booking, below is the travelling schedule detail I have chosen:



Promo Economy

Kuala Lumpur International Apt (KUL) Taiwan TaoYuan International Airport (TPE)

SUN, 20 Apr 2014, 01:30 SUN, 20 Apr 2014, 06:20


MH Smart

Taiwan TaoYuan International Airport (TPE) Kuala Lumpur International Apt (KUL)

TUE, 29 Apr 2014, 15:05 TUE, 29 Apr 2014, 19:50



Total fare for 2 guests on the time and travel period mentioned above is RM2372. After we have made payment and we received the itinerary detail from MAS, but we found out the itinerary shows the time for the departure on 29 Apr is not the time we booked previously.



Previously we booked (Actual booking)

Taiwan TaoYuan International Airport (TPE) Kuala Lumpur International Apt (KUL)

TUE, 29 Apr 2014, 15:05 TUE, 29 Apr 2014, 19:50



After payment, itinerary shows as below:

Taiwan TaoYuan International Airport (TPE) Kuala Lumpur International Apt (KUL)

TUE, 29 Apr 2014, 07:55 TUE, 29 Apr 2014, 12:40


We immediately re-checked the booking in MAS Website to ensure the total fare is correct with the time we have chosen. As for the time travel on 07:55-12:40, total fare should be RM2060 (2 guests) instead; and the time travel on 15:05-19:50, total fare is RM2372. This is what we saw in the MAS website. The issue now is we paid RM2372 for departure at 15:05, 29 Apr 2014 but wrong time 07:55, 29 Apr was given, which costs only rm2060, printed on the itinerary sent by MAS.



At the same time, we have tried to call the service centre immediately but nobody pick up the phone and we has tried to call for 5 times. And we have sent email regarding our concern via MAS website and personal email but there is no reply until now. Even the customer service return call and line broken(**whether is intentionally i dont know) she even not call back at all.


On the next day, we walked-in to MAS office at KL Sentral to check, but unfortunately the staff at the counter mentioned they are unable to check for us, as only the website team can detect the problem. Again they asked us to wait for the email replied by service centre or there will be a cost of rm150 incurred if we insist to change the time.


Deeply appreciate if anyone can revert to me ASAP and advise why the itinerary of travel schedule will be changed after booking is done.


Hope to hear from you soon.


Many thanks

Mr Hee

SWATI GARG

I have booked a ticket from Malaysian airlines website but after booking encountered same name for both passengers. I mailed them. Passport details are right, just the first name for both passenger was same after ticket came. Is it can be resolved?

SWATI GARG

Malaysian Airlines never replies. So irritating

lokijuh

Best to call them instead. If hold times are long, use the callback facility where they will call you back.

nldogbert

Hi,

I booked a MH ticket via an OTA, but they only provided the e-ticket number. I would like to have the MH Ref number to try and book seats, but am not able to find a way to find this.

Any idea?

Thanks in advance!

Cheers!

lcpteck

You won't be able to select seats on MH website if ticket is booked via an OTA. You can however select seats by calling their call center. Just give them your e-ticket number.

wandering_fred

And they should be able to give you the PNR when you call ...

Happy wandering

Fred