To: Putriati & Tengku Zuraya....Please reply my mail or call me asap....stop ignoring your customer

On Saturday 14th November 2009, I managed to logon to Malaysia Airlines online booking system. i.e. https://book.malaysiaairlines.com. During the form filling session, I'm able to key in all the necessary information including Full name and others travel details for 3 travelers. Upon clicking submit, the MAS booking system automatically populates my default login account and overwrite whatever I have key-in previously in the form filling session for all 3 travelers. I’m not able to change anything since I’ve clicked submit and confirm the payment. So I did write an official email to the respective party to get approval for name changes which were due to the System auto populates error. The administrator allows me to have the names changed by paying RM65 penalty for each traveler. I was stunt as the error was caused by the system and they are charging me for the request. I did address my concern to the respective party and acknowledge them that I would like to get my travelers name change with paying any additional cost. In reply they mentioned “Our online booking system is designed in such a way….”. It is unfair to have the customer paying for penalty for the system error services provided by the online booking.

After getting few excuses email reply saying "Our system is designed in such a way....."

Now they avoiding my calls and not replying my mails....I wonder what kind of "Customer Relationship" they are building? Should have call it "Customer Disaster-ship" instead

My flight date is on Feb 14th 2010...i think this how MAS strategy to pretend nothing ...until the flight date is over....MAS is "smart" in handling customer .....

Hello, for your information, this is not my 1st time buying air tickets from internet....I do not have such problem with other airlines company please dont treat your customer like a noob.