Originally Posted by
pbarnette
Really? Show me a single, legit c-sat survey that says this. Even better, show me a 'lot' of them.
This has taken on a life of its own and, frankly, it needs to stop. It simply isn't supported by any evidence that I can find. I'm open to seeing it, but nobody has provided any such link on this board. Instead, we have a bunch of people that read someone say this and decided that they should just repeat it, even though they couldn't tell you if it is true or not.
You really have rose-colored glasses when it comes to DL, my friend. Defending DL's customer service is a huge
to me.
Originally Posted by
Moebius01
You must be a politician, or perhaps a lawyer? The spin you try to put on things is staggering. You're now discounting DOT statistics as invalid because they don't include a large enough sampling? Does the fact that they aggregated those numbers across the board mean nothing? It was complaints per x number of travelers. So basically, you're saying that the x number of travelers per 100,000 complaining about Delta are somehow different than the x number of travelers per 100,000 complaining about the other airlines? This is somehow your 'fact'? If forgetting a specific survey location is dishonest as you alluded, I would submit trying to spin every possible number so it's not as bad as it appears is delusional.
Bravo. I said something similar when he was repeating similar nonsensical, ignorant-of-statistics nonsense on another thread regarding that very DOT survey.