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Old Jan 19, 2010 | 6:52 am
  #11  
judolphin
 
Join Date: Nov 2007
Programs: DL GM, WN AL/CP, UA Silver, Marriott Lifetime Titanium
Posts: 1,483
Originally Posted by buckwirth
Have to agree. Most of us on FT do not pay these fees anyway...

Though I did just get stuck giving AA $40 for two bags on a vacation trip last week...
I think it's irrelevant that I don't have to pay them. The simple fact they're willing to be the lead dog on the issue says volumes about their view of customer service.
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