AA reward: Open Jaw not allowed across zones?
I talked to the reward desk yesterday, and they're telling me that they can't book an AA open jaw reward that is in different zones (ie into Europe out of Caribbean in my case). On AA's website it seems to imply an open jaw across zones is allowed, and the higher point cost is the total cost.
Does anyone have an experience with this kind of reward booked through the partner desk?? I was trying for trying YVR-MAD SXM-YVR