Originally Posted by DLGrkItalNY

I spend $200-$300K per year on DL....I'm guessing that's 15-20X the average Platinum. When I need something from DL, it's not typically a "favor," it's usually that I need to help them help me spend more money

Unfortunately, that's my spend. I'm not "PO'd." I think it's unfortunate that the largest airline in the world doesn't think it's worth recognizing "extraordinarily" profitable customers. As I mentioned, I'm not interested in "perks." I'm interested in having DL employees recognize that customers like me are rare, and, in the very, very unusual circumstance that I need something (I never check bags, never eat, never require anything from an employee, and, generally, never complain), go out of its way to help. Again, in most cases, this "help" involves helping me spend money on DL. Before EP, I'd had gate-agents give away my seat bc I'm not "at the gate" 20 mins prior; I'd had OCC rebook me on "Tomorrow's flight" when I was only going to be at my destination for 4 hrs; I'd had gate agents tell me that I can't "stand-by" for the earlier flight when I had a fully flexible ticket....etc etc. EP changed that....for a while.

And the suggestion of a Jet-Card? Let's do the math. My 200-300K on DL this year was 470 MQM, or ~300K BIS miles...that's ~70 international J-class segments, at $3K/segment....$210K (this was a slow year on DL). At an average of 9.5 hrs per segment (about right for me), that's 665 hrs. Jet-cards//fractional programs run $5-6K per hour "all-in" for light jets, $10K+ for heavy jets (e.g. GIV). So even if the light jets could do international, you're still looking at $3-$4M to repeat that level of flying. So...all desire for vengeance aside, I think I'll stick with DL : )