Originally Posted by dinosims

I'm in the same boat - when I applied on Sun night, I put the coupon code in and it displayed the details of the promotion throughout the applicaton process, but then upon submitting the app it had a blank space next to the 'Your coupon reward(s)' entry on the confirmation page and the email confirmation. Once the account showed up online, I sent an email via the secure message section of the site, and the response was to call up. I called up on Friday, explained the situation, and was told that they needed to look into it and someone would be calling me back within 24 hours. Needless to say, noone did, so I called back on Sat and asked for a supervisor. She said that she didn't see the details of the promotion on the account, but she would put in a 'research request' that would take 2 business days, and so I should expect a call back sometime on Tues or Wed. She sounded like she knew what she was doing though, and she took down the details of the promotion as well as my contact info, so hopefully I'll get a positive response.

Also, during the application process I was never asked for my OP number, but about a day or so after the account showed up online it was somehow there. Not really sure how they knew, since I've never had any Chase CO cards before....maybe they looked it up in COs database?