FlyerTalk Forums - View Single Post - [ARCHIVE to 2015] Rome Cavalieri, The Waldorf Astoria Collection {ITA}
Old Jan 11, 2010 | 8:58 am
  #2061  
treznor
 
Join Date: Feb 2009
Programs: US CP, Hilton Diamond, SPG Platinum, Marriott Platinum
Posts: 1,007
Originally Posted by r.brown
Not sure... I would call or email the hotel. When I was there they told me the fee was not so much for the room / rollaway but rather for the Diamond benefits that the 3rd person would be using. Breakfast (normally 36 Euro), Spa (20 Euro), Lounge access, etc.
I would suggest emailing, not calling. Keep in mind the time difference, but if they don't respond within a day or two, email again. When I was emailing them their responsiveness was a bit spotty.

The reason I suggest emailing is so that you have written proof (and make sure to print that email and bring it with you just in case). When we stayed we had an issue with being charged for something that we had been told (verbally) that we would not be. It was a minor issue but did annoy us somewhat.
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