Also got matched to Hyatt Diamond from Hilton Diamond, made my first booking on the phone just to get a feel of the service.. and WOW!! Such a more helpful person, they asked would you like to use one of your Suite upgrades? I said sure.. but I need two beds... Let me call the hotel.. 10 min on hold, about 5 min into my hold a second person picked up the line, told me that they were on the phone with the hotel in Belgrade Serbia, and started some small talk.. Then I was told they did not have any Jr. Suites with 2 beds, so I was upgraded to a Full Suite with a connecting room. Shocked how easy it was.


So as a Diamond I get the following
-A Suite with an extra room
- Lounge access
- Free Internet
- Discounted airport pick up at this hotel
- and was emailed by the GM's office asking if I would need anything..