Originally Posted by
linuxchick
The system integration between the Gold Passport Site, the Hyatt.com site, the e-Concierge site, and the new "eStandby" upgrade site seems nonexistent. Not only are the systems built by different vendors but also the user experience/look & feel is also inconsistent.
Hyatt really needs to streamline this so we can access all of our info in one location without having all these log-in/out errors. I get the "Please log-in" error (when I am logged in) about 30% of the time.
There is also an issue with the "account detail" data is not always showing up. It often tells me I have no future reservations when I have a bunch of them.
Hyatt has a job posting for a "Web Project Manager" in their corporate offices in Chicago. As a Diamond member and all the time I've spent with their website, I seriously considered applying. Plus I have years of Silicon Valley e-Commerce & IT experience. Hmmm, I wonder what the perks are for corporate employees.
I have been having the same problem, with my future reservations disappearing. The only way to get them to reappear is to enter the confirmation number and keep reattaching my Gold Passport number to the reservation.
I finally called a few days ago and they said I was the only person to report this issue, and confirmed to me that my GP number was indeed mysteriously detaching itself from my reservations even though the numerous confirmations all clearly stated it. They reattached it themselves over the phone, and it's still there. Fingers crossed...
Oh, and I also always got caught in the endless "you're already logged in" circle of death, until I made a point of logging out each and every visit. That worked!