Mike Jacoubowsky

You went to a whole lot of trouble to get taken care of, visiting WHQ in person even. Prior to that you had no satisfaction. Yet you suggest simply calling WHQ to make your case. Do you think that would have worked for you and you simply went beyond what was needed, or do you really think simply calling and asking for a high-up customer service management person is going to get people somewhere?

Just curious. Glad after all that trouble that you got a SWU out of it. ^

Don't like your title though. A lot of people are of the opinion that it pays to complain, whether there's good reason to or not, just because you might get something for it. And that wasn't your point. You simply outlined a path to take when you absolutely know, and have done the research to prove, that you're right... and that UA messed up (and subsequently wouldn't take care of you).