Originally Posted by
CAlex
New question from a redemption newbie:
If ANA tool shows availability in Economy for a certain set of segments, is there any possibility that the DC helpdesk will not be able to book them?
I found following flights on ANA, but the DC helpdesk said that return flights are not available for reward booking in economy:
11-Mar OTP 19:25 IST 20:45
11-Mar IST 23:35 CAI 01:50
21-Mar CAI 03:50 IST 06:15
21-Mar IST 08:30 OTP 09:55
Would you recommend to "push" helpdesk to search again and book these flights, or is it one of the situations where ANA tool is just a tool, and final word lies with DC helpdesk?
I would push them again...and again... and again.....don't give up. One agent may all of sudden be able to see what you do, it can be hit and miss with the ICC depending on the agent you get as we all know.
Have you tried giving them the exact flight details/times and building up the itinerary step by step ? Have you also tried booking as two one ways ?