Originally Posted by DealDetective

After reading this thread, everyone should know that Hyatts have no obligation to upgrade Diamonds (or other GP levels) above RC room at check-in, but some do upgrade to suites when they are available. When this occurs, it is much appreciated. (This obviously does not include the 4 confirmed suite upgrades we get annually.) It would be interesting to find out what experience others have had at various properties. Perhaps this would help us make decisions about where to best use our confirmed upgrade certificates (especially on short stays) if having a suite is not essential.

For example, we stayed at the Grand Hyatt San Antonio 3 times last year, and each time we received a revised confirmation via email from the hotel confirming a complimentary upgrade to a suite, subject to availability at check-in. The first time it was to a basic "grand suite" and the subsequent stays it was to hospitality suites (even on New Year's Eve when they were 100% occupied!)

At the Hyatt Hill Country San Antonio, we received complimentary upgrades to Hill Country (entry level)Suites at check-in both times we stayed there last year.

At the Hyatt Lost Pines, we were never offered a suite upgrade for any of our 4 stays, but were able to get one using a paper certificate after inquiring.

What is your experience?