Originally Posted by cbrendan

Hey guys,

I was considering a leisure trip to Adelaide in mid Jan and called the hotel re upgrade policy for RA's.

I spoke to a lady at the front desk who told me that upgrades where only available to the lowest suite level (club intercontinental suite), and that to receive a category higher than this would require booking the specific suite required. So basically one level upgrade up to suite level, then no upgrade at all.

I of course questioned this and was assured this was the official hotel policy. So i followed up this phone call with a quick email to ambassador services outlining the situation.

This is the response i received:



Pm me for the staff members name if required, but hopefully this info alone can help future travellers. ^

Having only been RA for a few short months, my experience has been limited, but after receiving a 4 level + upgrade on two occasions at the Melbourne Intercontinental this upgrade policy does seem rather poor.