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Thread: From CNN: "Is aviation security mostly for show?"
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Old Dec 30, 2009 | 10:16 pm
  #12  
LessO2
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Join Date: Oct 2004
Posts: 10,034
Originally Posted by whatsinyourbag
We don't have customers, we have passengers...
Of course you don't. That's why the TSA issues customer service guidelines (pdf file), but you likely threw that away.

And to prove that TSA doesn't have any customers, they hire a Customer Support & Quality Improvement Manager.


Originally Posted by whatsinyourbag
And it doesn't have to be "customer service", it can be "respect" and respect is a two way street...
You EARN respect, you don't purchase it, like the TSA tries to do.


Originally Posted by whatsinyourbag
With the way we are attacked on here, why ask about being antagonistic?
Because you consistently are smug in this forum, talking about go take a bus or a train, when your agency regularly does its PR thing by making its miserable presence known by ambushing passengers on trains and buses.
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