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Old Dec 26, 2009 | 8:04 am
  #1  
timminn
 
Join Date: Nov 2009
Location: Minneapolis
Programs: NWA, Delta, Sofitel, Marriott, Fairmont, etc.
Posts: 14
Delta system problems continue

1. Have qualified to renew my platinum status for 2010 but Delta sends me a Silver Medallion "1MM" mile card this week. Have I been demoted?
2. I make reservations through my required corporate connection, with FF# included in booking information, but the flight never shows up automatically on the airline site. I have to go in and manually add my flight every time using the confirmation number.
3. I have to manually enter the same contact information every time.
4. Sometimes I even have to reenter my "skymiles" number.
5. If I don't get my boarding pass printed out at work and get to the airport, half the time the systems won't find my reservation using either my Delta or legacy NW numbers, and I have to see a desk agent to get one printed.
6. What the heck is a "medallion" besides a number on a NYC taxi, and why should I feel good about it? A meaningless term, honestly.

The NWA system worked so smoothly - when is Delta going to get its systems functioning?

I will say that the staff seem happier since the merger.
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