<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by virtualtroy:
In recent months I've encountered call centre agents who've told me how much they hate their job and what poor working conditions they have to put up with... Aside from making me form a low opinion of Amex management relations with its workforce [possibly the same management school as BA?!?], it's not really something I want to be confronted with when all I've rung up to do is have a simple question answered.
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Sounds to me like an issue of uncertainty rather than basic quality of job. Perhaps a large scale movement of job from the UK to India is on the cards.
Personally, I don't call customer services that often and when I do, I've not had a problem. In terms of additional cards, I requested two which took approx' 1 month to arrive. This was fine by me.
[This message has been edited by Internaut (edited 08-25-2003).]