<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by bitelion:
For instance, when I was offered my plat charge, my letter and info didnt state that the Hilton HHorners card would only be guaranteed for one year.
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The lastest problem I had was additional cards on my plat account.
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The cards, one plat and one gold, were approved months ago, and I recieved a letter to that affect. I never got the cards and after numerous phone calls, they had made a technical error.
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Has anyone else, especially thouse of you who pay for your cards, had a simular feeling lately from amex UK? I know alot of you pay £1000+(?) for centurion cards. I pay £275 for my plat - but even the truly exclusive Visa Infinite (yes, I know its not in the UK yet) is only $300.
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Firstly, when I got offered the Platinum Card, it wasn't incredibly obvious from the documentation that the HHonors Gold was for a year only, but the words they use did justify that conclusion.
Secondly, I've had no problems at all with getting additional cards on my Centurion account. They've typically turned around additional cards in about two weeks for me, and have followed up to make sure application forms have been received etc.
Thirdly, the Centurion card fee is £650.
I've had generally fantastic customer service from American Express: the only exception I can think of was the ill-fated Double-Click promotion where I had really to chase Membership Rewards to get the points I deserved.
On the plus side, they've couriered replacement cards out to me in Italy, as well as being a real boon when making travel arrangements on the go (I have no idea how much I have saved in international calls by having them call me back or reverse charges calls).
So, no complaints here. Certainly, the customer service I get from Amex is immeasurably superior to most of what passes for 'customer service' these days.