Originally Posted by
rpeatt
Hi everyone,
Our office manager manages the upgrade certificates for people in our office. She accidentally gave me the wrong paper SWU - it was a colleagues name on it, not mine!
Whats the best way to actually get to use the cert, or am I out of luck? Any experiences from people about AC making exceptions in cases such as this one?
I think I know why they control your certs and its the wrong name. I have this issue as well.
Example a business pass package, you get upgrade certs for every 10 coupons used. Though the person whom paid gets the certs, none of the other users of the pass.
Which is another AC non thought out idea.