Hi All,

Its been a while since I did all my research on these forums and booked my first DONE4, so I'm a little confused at some recent events.

I've completed about half my trip, and need to make some changes to my remaining flights. I contacted LAN who issued my ticket, and they said I need to go into an office to change it as I cant do it over the phone. I explained I'm in Brisbane Australia and the LAN office is in either Perth or Brisbane, however had no luck and according to the person they couldn't help me. I rang back again and this time the person on the phone was prepared to change it, however said it was going to cost me money and she would work out a price and let me know.

I was under the impression that as I was only changing dates of flights, that it wouldn't incur a cost? I'm not changing any destination or anything too complicated... I didnt think it would result in a reissue of the ticket.

Was my initial understanding wrong about changing dates, and that it would be free?

Thanks guys


Hayden