This board and FT as a whole is filled with Chicken Littles and Pollyannas. And people in between, like me. For some, the lack of a free concrete buscuit and horrible gravy at the Hampton Inn would be signalling the death knell of the world. For others no abuse is enough to complain about. In the real world, Hilton will lose some customers and gain some new ones as newbies wake up to a loyalty program.